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Social and Human Service Assistants

Significant Points
  • While a bachelorís degree usually is not required, employers increasingly seek individuals with relevant work experience or education beyond high school.
  • Employment is projected to grow much faster than average.
  • Job opportunities should be excellent, particularly for applicants with appropriate postsecondary education, but pay is low.

Nature of the Work

Social and human service assistant is a generic term for people with a wide array of job titles, including human service worker, case management aide, social work assistant, community support worker, mental health aide, community outreach worker, life skill counselor, or gerontology aide. They usually work under the direction of workers from a variety of fields, such as nursing, psychiatry, psychology, rehabilitative or physical therapy, or social work. The amount of responsibility and supervision they are given varies a great deal. Some have little direct supervision; others work under close direction.

Social and human service assistants provide direct and indirect client services to ensure that individuals in their care reach their maximum level of functioning. They assess clientsí needs, establish their eligibility for benefits and services such as food stamps, Medicaid, or welfare, and help to obtain them. They also arrange for transportation and escorts, if necessary, and provide emotional support. Social and human service assistants monitor and keep case records on clients and report progress to supervisors and case managers.

Social and human service assistants play a variety of roles in a community. They may organize and lead group activities, assist clients in need of counseling or crisis intervention, or administer a food bank or emergency fuel program. In halfway houses, group homes, and government-supported housing programs, they assist adults who need supervision with personal hygiene and daily living skills. They review clientsí records, ensure that they take correct doses of medication, talk with family members, and confer with medical personnel and other caregivers to gain better insight into clientsí backgrounds and needs. Social and human service assistants also provide emotional support and help clients become involved in their own well-being, in community recreation programs, and in other activities.

In psychiatric hospitals, rehabilitation programs, and outpatient clinics, social and human service assistants work with professional care providers, such as psychiatrists, psychologists, and social workers, to help clients master everyday living skills, communicate more effectively, and get along better with others. They support the clientís participation in a treatment plan, such as individual or group counseling or occupational therapy.

Working Conditions

Working conditions of social and human service assistants vary. Some work in offices, clinics, and hospitals, while others work in group homes, shelters, sheltered workshops, and day programs. Many work under close supervision, while others work much of the time on their own, such as those who spend their time in the field visiting clients. Sometimes visiting clients can be dangerous even though most agencies do everything they can to ensure their workersí safety. Most work a 40-hour week, although some work in the evening and on weekends.

The work, while satisfying, can be emotionally draining. Understaffing and relatively low pay may add to the pressure. Turnover is reported to be high, especially among workers without academic preparation for this field.

Training, Other Qualifications, and Advancement

While a bachelorís degree usually is not required for entry into this occupation, employers increasingly seek individuals with relevant work experience or education beyond high school. Certificates or associate degrees in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences meet most employersí requirements. Some jobs may require a bachelorís or masterís degree in human services or a related field such as counseling, rehabilitation, or social work.

Human services degree programs have a core curriculum that trains students to observe patients and record information, conduct patient interviews, implement treatment plans, employ problem-solving techniques, handle crisis intervention matters, and use proper case management and referral procedures. General education courses in liberal arts, sciences, and the humanities also are part of the curriculum. Most programs offer the opportunity to take specialized courses related to addictions, gerontology, child protection, and other areas. Many degree programs require completion of a supervised internship.

Educational attainment often influences the kind of work employees may be assigned and the degree of responsibility that may be entrusted to them. For example, workers with no more than a high school education are likely to receive extensive on-the-job training to work in direct-care services, while employees with a college degree might be assigned to do supportive counseling, coordinate program activities, or manage a group home. Social and human service assistants with proven leadership ability, either from previous experience or as a volunteer in the field, often have greater autonomy in their work. Regardless of the academic or work background of employees, most employers provide some form of inservice training, such as seminars and workshops, to their employees.

There may be additional hiring requirements in group homes. For example, employers may require employees to have a valid driverís license or to submit to a criminal background investigation.

Employers try to select applicants who have a strong desire to help others, have effective communication skills, a strong sense of responsibility, and the ability to manage time effectively. Many human services jobs involve direct contact with people who are vulnerable to exploitation or mistreatment; therefore, patience, understanding, and a strong desire to help others are highly valued characteristics.

Formal education almost always is necessary for advancement. In general, advancement requires a bachelorís or masterís degree in human services, counseling, rehabilitation, social work, or a related field. Typically, advancement brings case management, supervision, and administration roles.


Social and human service assistants held about 352,000 jobs in 2004. More than half worked in the health care and social assistance industries. One in three were employed by State and local governments, primarily in public welfare agencies and facilities for mentally disabled and developmentally challenged individuals.

Job Outlook

Job opportunities for social and human service assistants are expected to be excellent, particularly for applicants with appropriate postsecondary education. The number of social and human service assistants is projected to grow much faster than the average for all occupations between 2004 and 2014óranking the occupation among the most rapidly growing. Many additional job opportunities will arise from the need to replace workers who advance into new positions, retire, or leave the workforce for other reasons. There will be more competition for jobs in urban areas than in rural areas, but qualified applicants should have little difficulty finding employment. Faced with rapid growth in the demand for social and human services many employers increasingly rely on social and human service assistants to undertake greater responsibility for delivering services to clients.

Opportunities are expected to be good in private social service agencies, which provide such services as adult day care and meal delivery programs. Employment in private agencies will grow as State and local governments continue to contract out services to the private sector in an effort to cut costs. Demand for social services will expand with the growing elderly population, who are more likely to need these services. In addition, more social and human service assistants will be needed to provide services to pregnant teenagers, the homeless, the mentally disabled and developmentally challenged, and substance abusers. Some private agencies have been employing more social and human service assistants in place of social workers, who are more educated and, thus, more highly paid.

Job training programs also are expected to require additional social and human service assistants. As social welfare policies shift focus from benefit-based programs to work-based initiatives there will be more demand for people to teach job skills to the people who are new to, or returning to, the workforce.

Residential care establishments should face increased pressures to respond to the needs of the mentally and physically disabled. Many of these patients have been deinstitutionalized and lack the knowledge or the ability to care for themselves. Also, more community-based programs and supportive independent-living sites are expected to be established to house and assist the homeless and the mentally and physically disabled. As substance abusers are increasingly being sent to treatment programs instead of prison, employment of social and human service assistants in substance abuse treatment programs also will grow.

The number of jobs for social and human service assistants in local governments will grow but not as fast as employment for social and human service assistants in other industries. Employment in the public sector may fluctuate with the level of funding provided by State and local governments. Also, some State and local governments are contracting out selected social services to private agencies in order to save money.


Median annual earnings of social and human service assistants were $24,270 in May 2004. The middle 50 percent earned between $19,220 and $30,900. The top 10 percent earned more than $39,620, while the lowest 10 percent earned less than $15,480.

Median annual earnings in the industries employing the largest numbers of social and human service assistants in May 2004 were:

State government $29,270
Local government 28,230
Individual and family services 23,400
Vocational rehabilitation services 21,770
Residential mental retardation, mental health and substance abuse facilities 20,410

Related Occupations

Workers in other occupations that require skills similar to those of social and human service assistants include social workers; counselors; childcare workers; occupational therapist assistants and aides; physical therapist assistants and aides; and nursing, psychiatric, and home health aides.

Sources of Additional Information

Information on academic programs in human services may be found in most directories of 2-year and 4-year colleges, available at libraries or career counseling centers.

For information on programs and careers in human services, contact:

  • National Organization for Human Services, 5601 Brodie Lane, Suite 620-215, Austin, TX 78745. Internet: http://www.nohse.org/
  • Council for Standards in Human Services Education, Harrisburg Area Community College, Human Services Program, One HACC Dr., Harrisburg, PA 17110-2999. Internet: http://www.cshse.org/

Information on job openings may be available from State employment service offices or directly from city, county, or State departments of health, mental health and mental retardation, and human resources.

  • Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2006-07 Edition,

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